If something isn’t right, talk to us first. Most problems can be fixed. Where a refund is due, we process it quickly through the method you paid with.
This policy covers payments for our software subscriptions and for our project-based services. If your signed contract has different refund terms, the contract applies.
Projects are paid in stages agreed in your proposal. Deposits cover planning and design work and are non-refundable once that work has started.
If we cannot deliver what was agreed, we will first try to fix it at no extra cost. If we still cannot, you are entitled to a refund for the undelivered part of the project.
Third-party costs we have paid on your behalf, such as domain names, hosting, licences or payment gateway fees, are not refundable by us.
Management fees are charged monthly and are not refundable for months already worked. Advertising budgets paid to platforms such as Facebook or Google are spent directly on those platforms and cannot be refunded once spent. Unused ad budget held by us will be returned if you cancel.
Email sales@digitrust24.com with your invoice number, the product or service, and the reason for your request. We will acknowledge it within 2 working days and decide within 10 working days.
Approved refunds are paid using the original payment method, such as mobile money, bank transfer or card, within 14 working days of approval. We will never ask you to pay a fee to receive a refund. If anyone asks you to, see our Fraud prevention page.
Email info@digitrust24.com, call +233 54 558 8456 or +233 54 506 4096, or write to Digitrust Technologies Company Limited, CP Last Stop, opposite Goodness Fuel Station, Kasoa, Central Region, Ghana.