Fraud prevention

1. Our official contacts

Only trust communication from these channels:

• Phone and WhatsApp: +233 54 558 8456 or +233 54 506 4096
• Email addresses ending in @digitrust24.com, such as info@digitrust24.com and sales@digitrust24.com
• Our websites: digitrust24.com, sellarpro.com, digitrusthms.com, teller360.com and osuitehr.com
• Our office: CP Last Stop, opposite Goodness Fuel Station, Kasoa

Be careful with look-alike email addresses or websites that change a letter or use a different ending.

2. What we will never do

• Ask for your password, PIN or one-time code (OTP), by phone, SMS, WhatsApp or email
• Ask you to pay into a personal mobile money number or personal bank account
• Ask you to install remote-access software unless you contacted our support team first
• Charge a fee to apply for a job, attend an interview or receive a refund
• Pressure you to pay immediately to avoid losing your account or data

3. Paying us safely

Payments should only be made to official company accounts in the name of Digitrust Technologies Company Limited:

• Our official account details are printed on every invoice we send
• The account name is always Digitrust Technologies Company Limited, never a staff member’s personal name
• Before paying into an account for the first time, call us on +233 54 558 8456 or +233 54 506 4096 to confirm the details

If you receive a request to pay into different account details, do not pay. Call us on an official number to confirm first.

4. Common scams to watch for

• Fake staff calling to say your SellarPro, HMS or Teller360 account will be suspended unless you pay or share a code
• Emails with fake invoices or “updated bank details”
• Fake job offers that ask for application or training fees
• Fake discount offers for our products sold by unauthorised people

5. For our banking and hospital clients

Teller360 and Digitrust HMS include role-based permissions and audit trails that help you detect unusual activity. We recommend reviewing user access regularly, removing accounts for staff who leave, and requiring approvals for large or unusual transactions.

6. Report suspected fraud

If you think you have been targeted, contact us immediately on an official number or at info@digitrust24.com with “Fraud report” in the subject line. If you have lost money, also report it to the police and your bank or mobile money provider as quickly as possible.